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If you're interested in an item you don't see here, contact the professionals at Golf Country.  We can help make your outing, event or tournament a success.

   

FREQUENTLY ASKED QUESTIONS

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* General Questions
* Graphic File (Electronic Art) Questions
* Production Questions
* Shipping Questions
* Payment Questions

 

       General Questions:

HOW CAN I GET A WRITTEN QUOTE?

To get a written quote for any one of our custom imprinted golf accessories, simply contact us by email, use our special PRODUCT QUOTE REQUEST form or call our toll-free sales line and speak with a product representative.
 

WHAT IS THE PRICE OF THIS PRODUCT?

Prices are clearly displayed on the product price lists.  Additional costs may include artwork/setup fees, artwork origination fees, shipping charges and or sales tax.  If you have any questions about the complete and final cost of your order, please speak with one of our product representatives.

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       Graphic File / Electronic Art Questions:

WHAT IS ELECTRONIC ARTWORK?
Electronic artwork is that which is produced using a graphic-oriented computer program (software such as Adobe Illustrator, Corel Draw, etc.) and can store it on a disk or floppy drive. There are many different applications that produce "art" but not all of them produce quality output that can be used for printing . Times have changed.  10 years ago camera-ready artwork came in the form of black and white 'slicks'.  Today there are electronic formats that can do the same job.  There are two distinct functions for the myriad of file formats available today; some are for viewing on the screen (on the web) and others are used for printing. Below you'll find the definitions of Vector electronic artwork (required for towels) and Bitmap/Raster electronic art.

 

WHAT ARE THE TWO TYPES OF ELECTRONIC ART (and what's the difference)?

Most graphics formats appear in in two forms - vector or raster. Typical raster formats are TIFF, BMP, GIF and JPEG.   Typical vector formats are .WMF Windows (Metafile), .CDR (CorelDraw), .AI (Adobe Illustrator).   

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Vector Graphic Images: These images are saved by computers as lines or curves. Typical vector formats are WMF (Windows MetaFile), CDR (CorelDraw), and AI (Adobe Illustrator) When vector images are enlarged they are scaled accurately, thus they are much better for use with drawings and logos.  Vector images works best for both process and spot printing and cannot be used for web design, although vector images can easily converted to raster images by using a graphic design programs like Adobe Illustrator and Corel Draw.

Raster Graphic Images (also referred to as bitmaps): Typical raster formats are TIFF, BMP, GIF, and JPEG. The benefit of using raster images is that it works well for photographs. When a raster image is sufficiently enlarged the clear crisp details are lost and it looks more like a mosaic of colors.  Raster images in the correct size can work for process printing and website design. Most raster images, because of their complexity, cannot be easily converted to vector images by even the most advanced programs and graphic designers.  

 

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Production Questions:

WHEN WILL YOU START PRINTING MY PROJECT?

Once you have placed your order, submitted approved artwork and have submitted your credit card information, we will immediately begin working on your order. Realistically, each product has its own specific, related production time associated with it. This means that depending on the item (and the time of the year and even the current workload of our production lines), it could take as little as 6 business days or as many as 14 business days.  We will do our best to estimate the delivery date of your order.  It is not our intention to take orders that cannot be filled within the timeline communicated to us.

During the initial day or two, we start by creating, editing or  converting the artwork for your job. We will do our best to provide an electronic or paper proof to you, especially if we've customized or created original artwork for your order.  When in doubt, though, request a paper or electronic proof.  Once given approval -- written or oral -- we start production on your product.  Cancellation of your order beyond this point will result in either forfeiture of your deposit (if applicable), a 15% restocking fee and/or charge of the amount of the quoted artwork/setup fee.  In cases where especially-short production times are requested by the customer ("Rush Orders"), Golf Country may not be able to provide a paper proof (and if we can it will most likely be in electronic format).

HOW LONG DOES IT TAKE TO GET A PROOF?

The arrival of your proof is dependent on the type of artwork needed for your product. Most artwork production takes one day, which means you'll see a proof after one full business day from the time you've submitted your art. If we are creating the artwork, we obviously need a little more lead time.  Usual turn around time for this is usually 1-3 days.

WHAT IF I'D LIKE TO CHANGE SOMETHING ABOUT MY ARTWORK / LOGO?

Golf Country reviews all submitted artwork free of charge, making sure all requirements are met.  If a minor change is required, we will do our best to make that change without a cost to you.  However, there are times that vector artwork must be created in order to make your imprint job a reality.  In these cases, we will do our very best in order to include this cost in our quotes.  Since we do not always have this information ahead of time, we reserve the right to add these artwork charges to your final order price/invoice.

WHAT DOES THE DELIVERY TIME INCLUDE?

Delivery estimates are calculated by adding the average manufacturing time for a product, plus 1 day for artwork proofing and 2-5 days for shipping. Creation of custom artwork, customer delays in artwork approval and differences in standard shipping times often affect the estimated or quoted in-hand delivery date.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Most imprinted orders ship in 10 business days from approved artwork is submitted.  Every order will be treated with the same respect and priority.  However, if you need to have your order processed. The start of production time is based on when we receive your order with a valid method of payment as well as all design information needed to complete the order. On orders where you have requested proofs, the production time begins when we receive your final approval. (All times indicate business days.)

Additional artwork, delays in production or sign-off can increase the time it takes to get you your product. If you have more questions or concerns, please contact us at 810-364-9160 or email us now.

WILL I ALWAYS RECEIVE THE EXACT QUANTITY OF TOWELS  ORDERED?

Most of the time, you will.  We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines (especially with imprinted towels) we use. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 5% over or under the desired quantity.

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Shipping Questions:

CAN I EXPEDITE THE SHIPPING ON MY ORDER?

Yes.  There are primarily three ways orders are shipped: Ground, 3-Day Select (UPS), 2- Day Air or Next Day/Overnight shipping.  Restrictions may apply based on where your order is being shipped (obviously there is no way to 'ground' shipping an order to Hawaii or Jamaica) . Orders are typically quoted using ground shipping as the preferred method.  If you would like to speed up the shipping (presumably to receive your order a day or two earlier), please contact your product representative.

In many cases we cannot change production times on our imprinted products. For details on "Rush" ordering a product listed on our site, contact your product representative.

WHERE CAN I SHIP MY ORDER?

We are happy to ship to anywhere around the world, but if you are not in the United States, please contact us before you place an order since some of our services are not available to all countries. Please note that we do not ship to P.O. Boxes and shipments to APO addresses CANNOT BE GUARANTEED.

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Payment Questions:

I WOULD RATHER NOT PAY BY CREDIT CARD.  IS THERE ANY OTHER WAY TO PURCHASE FROM GOLF COUNTRY?

98% of our orders are paid for using a credit card.  However, if you wish to pay by check or money order, we require full payment prior to starting your order. For more information, please speak with one of our customer service representatives.

CAN I SET UP AN ACCOUNT WITH GOLF COUNTRY?

In certain rare circumstances, Golf Country will extend credit to approved customers whose business warrants setting up dating and payments. Even so, we will still require that first-time orders be pre-paid in order to establish a payment history.  After that, only approved accounts are set up on net 30 term dating.  

The reason we've come to frown upon account sales is that we've worked hard to offer the lowest, most competitive pricing on our products and services.  If we end up having to return to the days of having to chase down customers that pay late or don't pay at all, we'll have to raise our prices to cover the cost of managing those accounts.   Understandably, this setup could be hazardous to our business in the long run.  We'd rather NOT allow that to happen.  Contact a sales or customer service representative to discuss this option if you feel you must purchase product on account.


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Phone: (888) 860-9160 • (810) 364-9160 • Email:
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